• Returns & exchanges must be made within 30 days of purchase.
• An RA (Return Authorization) is not required. 
• The shipping method of your choice may be used, however an insured/traceable service is recommended. We recommend you ship the package either with UPS Ground, FedEx Ground or USPS insured.
• Shipping costs for exchanges or refunds are the customers responsibility 

Shipping Error at our End

• If we shipped the wrong item we will gladly ship another right away at our expense.  We will ship the correct item using either US Priority Mail or FedEx Ground Services at no charge.  We will pay to have the incorrect item return.  We will include a US Priority Mail Pre-paid shipping label in the package with the correct item.  Use the same box/package to return.  Apply the new return label on the package, insert the incorrect item, seal up the package and give it to your postperson.

RACQUETS

• Racquets that have been play-tested and any products that have been worn, used, or without original packaging or showing signs of wear cannot be returned or exchanged. We can not take back product which do not meet the above criteria. Product without packaging will be refused.  IMPORTANT-Racquets that have been strung and returned will incur the cost of the string plus a $10 labor fee (even if the string job is billed at no charge.)
• Racquet specs publications can and do change from time to time.  Please confirm the manufacturer's web site to confirm racquet specifications.  Racquet specifications are not exact and can typically carry 5% tolerance range.  We are not responsible for typo's or incorrect specification errors.
• Shoe boxes must be protected and not used as the shipping box!
• Shipping charges are not refundable.
• We reserve the right to refuse any return at our discretion. Merchandise returned after 30 days is subject to store credit.

SHOES

• SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER'S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If the shipping box is not available, please wrap the shoe box in brown paper or other wrapping material before shipping. If a shoe box comes back with labels and tape all over the box, we will apply $10 surcharge.  Shoes must be unused.  

Team Order

• The answer is "yes" but there would be a restocking fee involved. All Team Orders are special orders and would incur a restocking fee of 15% should you wish to return or exchange any items. Please contact us before returning any items ordered for your Team. 

Free Shipping Promotion Restrictions

• The consumer will be responsible for the initial shipping charge if an order that qualified for our free FedEx ground or US Priority Mail promotion is returned.  This also applies to orders with particle returns that drops the final order value below the $75 minimum.  The returned order (or item) will be refunded minus our flat rate shipping charge.

Return Address
the Tennis Company
San Diego Tennis & Racquet Club
4848 Tecolote Road
San Diego CA 92110