Warranty
Racquets
All racquet
manufacturers provide a full one-year warranty against
manufactured defects. If a racquet purchase from the Tennis
Company appears to have a defect, the racquet must be returned
to the manufacture for inspection. The final decision
concerning replacement belongs to the manufacturer, not the
Tennis Company. If we send in the racquet for the
replacement process will take 4-5 weeks. Several manufacturers
including Wilson and Prince allow the customer to deal direct,
reducing the the replacement process to 2-3 weeks and saving
money on shipping. Head is the only manufacturer that will not
ship directly back to the customer.
If it's necessary to complete the replacement process through
our store, we will restring at no charge with the string
provided by the manufacturer. If you wish any other type
of string the customer will pay the cost of the string.
Customers are responsible for shipping costs.
Prince
Customers can call Prince direct and the handle the return
process. Prince will give you a RA # to placed on the outside of
the package to track the return.
Wilson
Customers can call Wilson direct and the handle the return
process. Wilson will give you a RA # to placed on the
outside of the package to track the return.
Yonex
The customer needs to call us to setup the warranty
return; We will call Yonex and get a RA # that is to be placed
on the outside of the box. We will setup the warranty
process to have the racquet shipped directly back to you, from
Yonex.
Prince Sports
One Sportssytem Plaza
Bordentown NJ 08505
800-283-6647
Wilson
Customer Returns
Freeport Center, Bldg. F-13
Clearfield UT 84016
800-272-6060
Yonex
3520 Challenger St
Torrance CA 90503
800-992-9461
Head
Sports
10220 Old Columbia Rd
Columbia MD 21046
800-HEAD-USA
Pro
Kennex
5823 Newton Rd
Suite C
Carlsbad CA 92008
800-854-1908
Nike
All Product
Call 800-344-6453
address varies on the product type
Nike will send out shipping labels
Warranty Shoes
We stock several models of shoes
that carry some kind of wear guarantee. Adidas, Wilson and
Prince are the only manufacturers left that offer this kind of
warranty. The warranty length may vary, but most offer a 6-month
wear guarantee on the outsole of the shoe. You must supply your
receipt along with your shoes. Prince
and Wilson both invite the customer to
call directly and setup the However, you must call us
first. Customers are responsible for all shipping
charges associated with warranty replacements.
Adidas Barricade Warranty
Adidas requires a copy of the receipt. Please enclose a
check for $8 or your credit card number for return shipping
charges
Adidas Six-month Performance
Guarantee
650 South Taylor Ave
Louisville CO 80027
Prince
Sports
One Sportssytem Plaza
Bordentown NJ 08505
800-283-6647
Wilson
Customer Returns
Freeport Center, Bldg. F-13
Clearfield UT 84016
800-272-6060
Stringing
All Racquets are
custom strung to your specifications. For a limited time we are
offering Free racquet stringing except for
In-Store Sales. String life is not guaranteed. String life
depends on the playing style, string tension, the string pattern
and the stiffness of the racquet. String breakage is not
refundable do to "Pinching"; All Natural Gut breakage
issues must be sent back for review with the strings intact (no
exceptions). After taping up the string bed we are able to
cut out the string and send it back to the manufacturer. Customers are
responsible for shipping.
String
tension
Stringing is an integral part of how a racquet will
perform. Our experienced staff uses only the best state of
the art stringing equipment on the market. Unfortunately
there are to many variables to make stringing an exact science
in this business. To expect the results that your local
shop may give is not possible. The type of machines, the
calibration maintenance, the over all maintenance, how a
stringing handles the string, how string is handled, how it is
stored, the experience of the stringer are just a few of the
hurdles that can make stringing so inconsistent from store to
store. |
