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The Tennis Company Demo Program
Take the guesswork out of finding the right racquet by play-testing it first. Our Demo Program is affordable and easy to use. We’re sorry, but demos are only available to our customers in the contiguous United States (excluding Hawaii and Alaska). Please read the following Demo Program policies:
The Cost
Your only expense is the round trip shipping charge for the racquets. You are allowed to demo up to three (3) racquets at a time.
1) One racquet round trip shipping is $15.95
2) Two racquets round trip shipping is $21.95
3) Three racquets round trip shipping is $26.95
Credit Card
Authorization (Important)
We will process your credit card for the shipping costs at the
time of order. However, to insure you have an available
credit card balance we need to verify/authorize funds are
available to cover the selling price of each racquet.
There is no money removed from credit card, but it will apply
toward your current balance of your credit card. For some
reason the demo's are not returned this allows us to charge the
credit card the appropriate selling price for each racquet.
How do I order demos?
Demos must be ordered and shipped separately from all other product. For example, you may not order demos and shoes on the same order. They must be placed on separate orders. Racquets that are available for demo will display a demo link on their racquet page. Clicking on this link will take you to a list of all the demos that are currently available to ship. This list may change as demos are sent out and returned. Click on the demo racquet you wish to order and add it to your shopping cart. Once your order is processed and payment approved your demos will ship out the following business day. We use Priority Mail service, which usually takes 2 to 3 business days to reach its destination.
How long can I keep them?
Your demo racquets must be shipped back to The Tennis Company one week from the day you receive them. For example: If your demos are delivered on a Friday they must be sent on their way to us no later than the following Friday. Should this return date fall on a holiday then they must be returned on the next business day.
Returning the demos
Your demo racquets should be returned in the original Tennis Company racquet box that they arrived in. Replace the existing shipping label with the pre-paid return label provided inside the box. Take this box to the Post Office or give it to your Postal courier for shipment back to us.
About our demos
Our demos are strung at mid-tension with a basic 16-gauge synthetic gut string. The demos you receive will leave our store in good condition. Should you experience a problem please contact us immediately.
Late Fees
While we hope that all of our customers will return their demos on time, should this not be the case a late fee of $2.50 per racquet per day will be charged to your card. Important: If after seven (7) days we have not received the returned racquets you will be charged the full Tennis Company price of the racquets on your credit card.
Still have questions?
Please feel free to contact us if you have any questions that were not answered above:
Email: support@tenniscompany.com
Toll free phone: (888) 276-1727
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